Customers to send their inquiries to WhatsApp Number 0675100100 for instant responses
Dar es Salaam 29th April, 2019 - Tanzania’s digital lifestyle telecom company, Tigo, has launched WhatsApp platform, a digital channel that enables its customers to share their queries and receive responses instantly by sending their inquiries to number 0675100100.
Speaking during the launch ceremony held at Tigo headquarters in Dar es Salaam today, the company’s Head of Customer Care, Mwangaza Matotola said, “Tigo is the first company to launch WhatsApp platform in Tanzania to serve its customers. Through this new platform, Tigo customers will experience personalized and instant responses for their inquiries”.
The WhatsApp channel is particularly the most powerful customer channel on the market today. Therefore, allowing the company to connect with its customers where they already are, privately and secured. As one of our digital customer touch points, on top of the existing ones such as Facebook, Instagram and Twitter, WhatsApp channel is open to all Tigo customers across the country.
Further, the platform has been designed as an instant personalized chat and not a group chat. “A customer will not only be able to express him/herself through chats, but he/she will also be able to share pictures by sending it to the WhatsApp number 0675100100in the form of screenshots on his or her concerns and receive feedback instantly,” Mwangaza explained.
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