Dar es Salaam, 7 November 2017 - Today, Uber is announcing Paid Wait Time, another impactful feature to make the Uber experience more productive (and less stressful!) for driver-partners and their passengers.
Long wait times can be stressful for driver-partners. By the time they arrive at the pick-up location, the driver has already invested fuel, time and effort in getting to a rider. With the “Paid Waiting Time” policy, Uber will ensure driver-partners get paid per minute if a rider keeps them waiting for more than five minutes after the driver arrives at their pick-up location. With arrival times now just a few minutes, riders need only request a ride when it’s time to leave.
Alfred Msemo, Country Manager for Uber in Tanzania explains, “The Paid Wait Time feature is a simple addition that riders will be able to quickly adapt to, but importantly, it makes a big difference to driver-partners efficiency and contribute to that stress-free experience that we aim to achieve,” adds Msemo.
Last week Uber announced new features for driver-partners (Driver Share My Trip, Arrival Time, Long Trip Notification and Rating Protection) that have made it even easier for driver-partners across Tanzania to choose when, where, and how they drive.
“We know that these features are addressing key concerns of driver-partners and we understand their frustrations. These features focus on three keys areas: more flexibility for drivers when it comes to when they want to use Uber, using our technology to create a stress-free experience, and building on safety,” adds Msemo.
Hassan Juma, a driver-partner in Dar es Salaam explains, “Uber has listened to us, and we are happy with the latest updates which has allowed me to be more flexible and I can use the Uber app to suit my needs.”
Uber is committed to putting driver-partners first and has promised to continuously work on improving the app to ensure drive-partners have only a positive experience with the app and that any concerns are heard. Uber’s goal is to help riders and drivers connect quickly and easily so they can get on their way and Uber hopes these new updates provides the flexibility to test new ideas and improve the reliability of the Uber app for everyone.
About Uber
Uber’s mission is to help people get a ride at the push of a button - everywhere and for everyone. We started in 2009 to solve a simple problem - how do you get a ride at the touch of a button? Eight years and over two billion trips later, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars.
The Uber network is now available in over 600 cities in over 75 countries spanning 6 continents. To request a ride, users must download the free application for Android, iPhone, Blackberry 7, or register for Uber at www.uber.com/go. For questions visit www.uber.com
For more information contact:
Janet C. Kemboi - Communications - East Africa
Tel: +254 726 390190
Email: jkemboi@uber.com
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